Service Ethics at A&M

I've met only the second librarian after Paula Cairns at Illinois who embraces the concept of the 'embedded librarian' - consciously expressing it! Others do it but are hesitant about using the term.

Service here at A&M Library is really excellent. To mention just a few points:

-Checkout and ILL merged to one service point to benefit the users - more mergers of service points are considered
-ILL takes requests and collect from shelves in the home-library, stacks and branches to hold ready for a user for up to 10 days, but turn-around time is really 48 hours
-Virtual Reference is overtaking Ref-desk stats by far, running 7 days a week, librarians doing duty on laptops from home Saturday- and Sunday nights! Can you belief it? At the end of each chat-session, the text of the chat session is e-mailed to the student for reference, training and future use.
-Double check-in is applied at the check-in desk. This eliminates user complaints about returned books still on their record.
-Reference books collected from tables are scanned in for stats in order to identify unused books... the latter will eventually be moved into storage, clearing space for the planned i-commons.
-At this time of the academic year, potential failures are given additional support. Plagiarism cases were booked into the library's Instructional Services and offered an additional class on citing, which I attended.

And so I can continue, I'm really impressed